Books I have co-authored

Shady MVNOs damage the mobile market – time for Ofcom to take action

These days, setting up an MVNO is easier than ever. You don’t need to know anything about mobile to become a MVNO player. Nearly all operations can be handled by managed service providers (MVNEs) and the initial Capex is in the range of £500k, but could possibly be as low as £25k.  Low barriers to entry increase competition and put pricing pressure on incumbent operators. Surely this must be a […]

Nuisance calls will kill landline voice

Few people in the tech sector care about landline voice these days but for landline operators it’s still a significant (though declining) cash cow, and will be for years to come. Mismanaging this service could provoke a customer stampede away from landline voice. If BT and the other UK landline service providers can’t stop the deluge of nuisance calls that have flooded British customers over the last few years, the […]