Books I have co-authored

UK supermarkets still have a lot to learn about Big Data and processes

Looking for out of stock products

 

They have yet to solve the replenishment
and restocking problem

For years, retailers have been investing massively in Big Data and analytics. Most of the innovation activity has been on the marketing, insight, and channel side. The industry’s main focus has been on attention-grabbing projects. For example: mobile in-store offers, omnichannel, and drone delivery. The advanced statistical analytics have primarily been used to develop […]

Nuisance calls will kill landline voice

Few people in the tech sector care about landline voice these days but for landline operators it’s still a significant (though declining) cash cow, and will be for years to come. Mismanaging this service could provoke a customer stampede away from landline voice. If BT and the other UK landline service providers can’t stop the deluge of nuisance calls that have flooded British customers over the last few years, the […]